Privacy Policy

1. Who we are

Tellux ("we", "our", "us") operates the Tellux platform at tellux.app. We are a UK-based company providing planning application intelligence and lead generation services to the construction industry.

To contact us about this policy, email contact@tellux.co.uk.

2. What data we collect

Information you give us:

• Name, email address, company name, and phone number (when you register or update your profile)
• Council selections and saved searches
• Letter templates and generated letters
• Payment information (processed securely by our payment provider — we do not store card details)

Information we collect automatically:

• Session data (via a session cookie) to keep you logged in
• Usage data (pages visited, features used) to improve our service

3. How we use your data

• To provide and maintain the Tellux service
• To send you daily planning application alerts based on your selected councils
• To generate letters and manage your saved jobs
• To communicate with you about your account, billing, and service updates
• To improve and develop the platform
• To comply with legal obligations

4. Lawful basis for processing

We process your personal data under the following lawful bases as set out in UK GDPR:

• Contract: Processing is necessary to provide the service you have subscribed to (Article 6(1)(b))
• Legitimate interests: To improve our service and ensure its security (Article 6(1)(f))
• Consent: Where you have opted in to marketing communications (Article 6(1)(a))

5. Data sharing

We share your data only where necessary to provide the service:

• PlanWire.io: We retrieve planning application data through their API. No personal data is shared.
• Print/postal services: If you use letter printing features, your letters are sent to our print provider for fulfilment.
• Payment processor: Your payment is handled securely by Stripe or a similar PCI-compliant provider.
• Hosting: Our infrastructure is hosted with Vercel (US) and database services within the UK/EU.

We do not sell your personal data to third parties.

6. Data retention

We retain your personal data for as long as your account is active. If you delete your account, all associated data is permanently deleted within 30 days. Aggregate, anonymised data may be retained for analytics purposes.

7. Your rights

Under UK GDPR, you have the following rights:

• Right to access the personal data we hold about you
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, email contact@tellux.co.uk. We will respond within 30 days.

8. Cookies

We use a single essential session cookie to keep you logged into your account. This cookie is strictly necessary for the service to function. No optional cookies are used without your consent.

You can control cookies through your browser settings. Blocking the session cookie will prevent you from logging in.

9. International transfers

Your data is stored on servers within the UK and European Economic Area (EEA). Where data is transferred to third-party providers outside the UK/EEA (e.g., US-based services), we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or the provider's binding corporate rules.

10. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

11. Complaints

If you believe we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk.

12. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by a notice on the platform.